General Returns Information
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CLASSIC CHAIR SYSTEM SDN. BHD.
Lian Hin Rubber Factory, Lot 2103, Block E-1, Jalan Kampung Bandar Dalam, Wilayah Persekutuan, 51100 Kuala Lumpur
Malaysia
30-Day change of mind return or exchange period
You can return or exchange a product that you have purchased in-store or online for any reason within 30 days. Products must be unworn, unwashed, unused, in original condition and where applicable must include original packaging (e.g. shoe box), with all tags or labels still attached.
We require proof of purchase for any return or exchange.
Faulty, damaged or incorrect products
If the product is faulty or damaged, doesn’t meet its description, or if you have been sent the wrong thing, we will happily exchange, refund or repair the product with proof of purchase in accordance with the AmericanConsumer Law. You can visit us in-store or contact our Customer Care Team via webchat to discuss your options. Please provide your proof of purchase.
Our goods come with guarantees that cannot be excluded under the AmericanConsumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We may need to assess your product to determine an appropriate remedy. Some products may need to be sent to the manufacturer or their repair agent for assessment.
You may be refused a refund, repair or replacement in certain circumstances, including where you have substantially modified or misused the product.
How to return or exchange
You can return or exchange in-store including for online purchases (except for Online Only products) at any rebel store. Postal returns are available for online purchases but not exchanges. A shipping fee may apply to returns including postal returns and the return of bulky items.
Receiving a refund
Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value.
We may reverse rebel active credits or points that have been allocated to you in relation to a refunded product. Delivery charges (such as any installation fees) and shipping fees for change of mind refunds are non-refundable.
Questions
You can contact our customer care team via webchat or visit our Contact Us page.